Your AI Won't Forget Your Company Data
Book 3 · 5 min read. Ever asked an AI about your own business and got a vague answer? That's because it doesn't know your business. Yet.
Introduction
Ever asked an AI about your own business and got a vague answer? That's because it doesn't know your business. Yet.
The problem: knowledge lives in heads
How you handle refunds, what a client prefers, how to open the shop. Most of this sits in someone's head or a scattered chat. When that person is away, everything slows down.
The fix: give your company a memory
Notion is a simple place to write things down: your SOPs (step-by-step guides), client notes, price lists and FAQs. Think of it as your company's notebook that everyone shares.
Then let AI read it
Once your knowledge is in Notion, AI can answer from it. A new staff member asks, "How do we handle a late delivery?" and gets your actual process, not a guess. You ask, "What did we promise Client B?" and it finds the note.
Start with three pages
1. Top 10 FAQs your customers ask.
2. One SOP for the task you explain most often.
3. A client notes page for your top five clients.
A gentle tip
Keep it simple and keep it updated. A short page that's correct beats a long one nobody trusts. Your AI is only as good as what you teach it.